Service
AI chatbots for WhatsApp and websites in Nairobi
Every enquiry answered in seconds, and the serious ones handed to your team.
Gemial Digital builds AI chatbots for businesses that get more questions than their team can answer quickly, on WhatsApp, on their website and in Instagram and Facebook messages. Each bot is trained on your own prices, services and policies, captures leads and bookings, and hands a conversation to a person when it needs one. It is built on established platforms or the one you already use, and every build starts with an audit of the questions your customers actually ask.
Free
See what a chatbot could handle for you
- What your customers ask most, and how long they wait for an answer
- How many enquiries arrive after hours and go unanswered
- Which questions a chatbot can take, and which need your team
In plain terms
Four things decide whether a chatbot wins customers or loses them
A chatbot answers instantly at any hour, which is exactly why a bad one does damage quickly. The difference between a bot that brings in customers and one that frustrates them is rarely the AI model. It is four things about how the bot is set up.
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Trained on your business
A bot that answers from general knowledge guesses. One trained on your own prices, services, opening hours and policies answers the way your best staff member would, and stays right when those details change.
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Honest about its limits
The worst thing a bot can do is invent a price or a promise. A good one is told what it may answer and what it may not, and says so when a question falls outside that.
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Hands over to a person
Some questions need a human, and the serious buyer is often the one asking them. The bot collects the details and passes the conversation to your team, rather than trapping the customer in a loop.
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Connected to where you work
A lead left inside the chatbot is a lead nobody follows up. Contact details, enquiries and bookings go straight into your CRM, spreadsheet, email or calendar.
What is included
What you get, itemised.
- Channels
- WhatsApp, your website, and Instagram and Facebook messages
- Knowledge
- Trained on your prices, services, policies and FAQs, and updated as they change
- Leads and bookings
- Contact details and enquiries sent to your CRM, Google Sheets, email or booking calendar
- Handover
- Conversations passed to a person when a question needs one
- Languages
- English and Swahili, tested with real customer questions before launch
- Platforms
- Meta's official WhatsApp Business Platform and established chatbot tools, or the platform you already use
- Reporting
- Monthly with care: conversations, leads captured and the questions it could not answer
- Access
- Accounts, data and the bot's content in your name. Platform and usage fees paid directly by you
How it works
The sequence, and what lands at each step.
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Audit the enquiries
We read what customers ask on WhatsApp, in your inbox and in your DMs: the common questions, when they arrive and which go unanswered. If a chatbot will not help your business, the audit says that.
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Design the conversations
What the bot answers, what it hands over, how it sounds and what it must never say, agreed with you before anything is built.
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Build and connect
The bot trained on your content, set up on your channels, and connected to your CRM, spreadsheet, email or calendar.
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Test and launch
Tested with real questions in English and Swahili, including the awkward ones, before a customer sees it. Then handed over, with a session showing your team how to update it.
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Review and improve
With monthly care, we read the conversations, correct wrong answers, add the questions it could not handle and report on leads captured.
Scope
What sits underneath this service.
WhatsApp chatbots
Built on Meta's official WhatsApp Business Platform, so your business number is not put at risk.
Website AI chatbots
A chat assistant on your site, trained on your own pages, prices and policies.
Instagram and Facebook message automation
Replies to DMs and comments, with enquiries captured and routed.
Lead qualification chatbots
The right questions asked up front, so your team talks to the serious buyers first.
Booking and appointment assistants
Appointments booked into your calendar, with details collected before the visit.
Customer support automation
Common questions answered at any hour, and everything else handed to your team.
Ecommerce chatbots
Product questions answered and recommendations made from your own catalogue.
CRM and tool integrations
Leads and conversations sent to your CRM, Google Sheets, email or calendar.
Human handover and live chat
Conversations passed to a person with the details already collected.
Why us
Why this works differently.
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Built into the website, not bolted on
We design websites, so the chatbot sits where visitors need it, and its leads land in the same tracking as your forms and calls.
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A bot that knows what it does not know
Every bot is given clear limits. It says when it cannot answer and passes the customer on, rather than inventing a price you then have to honour.
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Your platform, your accounts, your data
Built on established platforms or the one you already pay for, with every account in your name and fees paid directly, so you can take the bot anywhere.
Questions
The things people ask before they commit.
How much does an AI chatbot cost?
An AI chatbot from Gemial Digital starts at KES 110,000 (roughly $850) to build, with optional care from KES 20,000 a month (roughly $150). Those are floors rather than packages, and what moves them is the number of channels, the connections to your other systems, how many languages it answers in and how many conversations it handles. Platform subscriptions, AI usage and WhatsApp messaging fees are paid directly by you, at cost.
Do I have to pay every month?
No. The bot is yours once it is built, and we hand it over with a session showing your team how to update it. Monthly care is for businesses that want us to read the conversations, fix wrong answers and keep the bot current as prices and services change.
Which platforms do you build on?
The most widely used ones, or whichever your business already uses. On WhatsApp, Meta's official Business Platform through providers such as Twilio, 360dialog or WATI. For conversations, tools such as Voiceflow, Botpress, ManyChat, Tidio and Landbot, with AI models from OpenAI, Anthropic and Google. Connections to your other systems run through Make, Zapier or n8n. The audit recommends the fit for your volume and budget.
Will it work on WhatsApp?
Yes, through Meta's official WhatsApp Business Platform. Unofficial tools that automate a normal WhatsApp account risk the number being banned, so we do not use them. Meta charges for business conversations, and that fee is paid directly by you.
Can it answer in Swahili?
Yes. Bots answer in English and Swahili, and both are tested with real customer questions before launch, because a bot that handles one language well does not always handle the other the same way.
What happens when the bot does not know the answer?
It says so, collects the customer's details and passes the conversation to your team. It is never allowed to guess a price, a date or a promise that was not written into its instructions.
Will customers know they are talking to a bot?
Yes. It says it is an automated assistant at the start of the conversation, which builds trust rather than losing it. Customer details are collected with consent, in line with Kenya's Data Protection Act.
Can it connect to my CRM?
Yes. Leads and conversations can go into your CRM, Google Sheets, email or booking calendar, through the platform's own connections or an automation tool. The audit confirms what your systems allow before anything is quoted.
How long does it take to build?
A straightforward bot that answers common questions and captures leads is usually live within two to three weeks. Connections to other systems, more channels and more languages add time, and the quote says how much.
Will it replace my team?
No. It takes the repeated questions and the after-hours enquiries, so your team spends its time on the customers who are ready to buy.
Related
The rest of what we run.
See what a chatbot could handle for you.
The audit reads the questions your customers actually ask, how long they wait and what goes unanswered after hours, and shows what a chatbot could take off your team. You get the document whether or not you go further.